Shipping Policy

Shipping & Delivery Guidelines

Order Handling & Preparation

Orders are normally processed and prepared on standard business days. Order processing schedules omit courier transit periods. Timelines can vary based on inventory availability, order volume, manufacturing workflows, peak shopping seasons, statutory holidays, unexpected technical outages, and other operational limits.

Dispatch Options, Fees, and Projected Timelines

Available transport alternatives, associated shipping costs, and expected delivery windows are presented during checkout, subject to logistical reach for your delivery location. Delivery estimates serve strictly as general references or forecasts and do not constitute guaranteed arrival dates.

Parcel Tracking Details

A dispatch confirmation notice will be emailed to your checkout email address as soon as your merchandise is transferred to the logistics carrier. This message may feature a tracking link or number. Certain transport providers only refresh scan logs and transit updates at major checkpoint hubs.

Transit Disruptions and Delays

Shipping setbacks can arise from carrier timetable adjustments, customs processing procedures, severe weather events, transport disruptions, national holidays, regional surcharges, security checks, address confirmations, faulty recipient information, or other uncontrollable third-party factors. Even so, we cannot ensure transit speed or arrival deadlines after packages are handed off to the shipping provider.

Customer-Supplied Delivery Data

Shoppers are responsible for providing complete, accurate, and valid shipping addresses when completing purchases. Notify our support staff immediately if you notice inaccuracies in your delivery address. Address alterations cannot be promised once purchases begin processing, fulfillment, packaging, or transit phases. Should shipments be misrouted or require reshipment due to incomplete or inaccurate address information provided by buyers, reasonable redelivery charges may apply.

Global & Cross-Border Shipments

For regions supported for worldwide delivery, recipients may be responsible for settling import tariffs, government taxes, customs processing fees, brokerage costs, or local administrative levies. Unless specifically noted during checkout, all such extra charges are the responsibility of the recipient and remain beyond mirelley’s control.

Missing, Stolen, or Confirmed Delivered Parcels

Get in touch with our customer care department if you notice unusual tracking updates or cannot find your package after the carrier flags it as delivered. When tracking shows your order as delivered, first check common drop-off spots, mailboxes, building front desks, household members, and nearby neighbors, then file a delivery investigation claim with the transport company. Final determinations regarding lost, stolen, missing, held, or marked-delivered parcels depend on the unique details of each shipment and the official regulations of the carrier.

Split Consignments

Items belonging to a single purchase may occasionally be dispatched across separate packages; in such cases, shipments can arrive on different dates and feature unique tracking numbers.

Get in Touch

For any inquiries regarding shipping and transit, please email service@mirelley.com.