Refund Policy

Shoppers are welcome to request product returns up to 30 days following the date their order is marked as delivered. Make sure to get in touch with our support staff prior to dispatching any items. We will evaluate your application, check return qualification, and supply proper return instructions.

Aside from merchandise arriving flawed, broken, incorrectly shipped, or protected by mandatory statutory rules, sent-back items must remain unused, unworn, unwashed, unaltered, and in pristine original shape. Every accompanying piece, extra component, manual, documentation, and original box needs to be shipped back alongside the product. Valid purchase proof remains mandatory for all return submissions.

Certain products are ineligible for returns due to hygiene, health protection, customization, or item integrity standards. Unreturnable merchandise encompasses customized or personalized articles, unsealed hygiene-sensitive items, gift certificates, clearance items, and goods specifically designated as non-returnable. Any relevant restrictions will be displayed on the product listing or communicated prior to return authorization.

Please examine your deliveries right away upon arrival. Reach out to us immediately if packages arrive broken, defective, inaccurate, or incomplete. To accelerate case evaluation, include your order number along with clear pictures displaying the item, outer box, and shipping label. We will appraise your provided evidence and, once validation is complete, arrange suitable solutions matching statutory rules and storefront guidelines.

Purchasers typically cover return postage expenses for preference-driven returns, such as changing one's mind, ordering an incorrect option, or other factors not stemming from our mistake. If mirelley establishes that merchandise arrived defective, damaged, or mis-sent, we will supply proper solutions along with return and handling directions. Initial delivery fees are non-refundable unless mandated by law or specifically stated otherwise.

Validated refunds will be credited back to your initial payment source following the receipt and examination of the returned shipment. Refund timelines fluctuate depending on your payment provider, card-issuing bank, or relevant financial establishment. Where authorized by law, subtractions may be taken for missing parts, heavy wear, harm, modifications, or depreciation of the returned merchandise.

Swap availability relies on live inventory levels. Frequently, the quickest route involves returning your qualified item and placing a fresh purchase once your return application receives approval.

Cancellation inquiries should be sent across as quickly as possible following checkout. We cannot promise order cancellation once purchases have entered processing, fulfillment, packing, or dispatch phases.

Should you have any inquiries regarding returns, swaps, cancellations, or refunds, please email service@mirelley.com.